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Dunkin’ Donuts Employees Just Got Involved in Another Disgraceful Incident. This One Could Be the Worst

What goes on among employees there?

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BY Chris Matyszczyk - 02 Oct 2018

Dunkin' Donuts Employees Just Got Involved in Another Disgraceful Incident. This One Could Be the Worst

PHOTO CREDIT: Getty Images

Absurdly Driven looks at the world of business with a skeptical eye and a firmly rooted tongue in cheek.


It's hard to hire good staff.

This year, though, Dunkin' Donuts has done a find job of giving the impression that some of America's meanest work there.

There was the Baltimore Dunkin' that offered customers a free coffee and pastry if they informed the manager that staff were speaking to each other in a language other than English.

There was the Cincinnati Dunkin' that wrote this message on a homeless customer's drinks cup:

Stop 'Hangin' out in-front [sic] of the store. If you have a Full Time job! --management.

Now comes the story of a Syracuse Dunkin' whose employees eked out a disgraceful indignity upon another homeless person.

As reported, Jeremy Dufresne had gone into a Dunkin' to charge his phone on Sunday night, so that he could call his mom. And, he freely admits, to enjoy a little warmth.

Instead, a Dunkin's employee walked over and tossed a jug of water over his head. Others are heard laughing at this display of arrant cruelty.

The video was posted to Facebook by Samuel Breazeale, who was appalled at what he'd witnessed.

It shows not only the incident itself, but a Dunkin' employee aggressively telling Dufresne to stop sleeping in the restaurant.

I asked Dunkin' Donuts for its comment.

The company referred me to Kimberly Wolak, Dunkin' Franchisee and Chief Operating Officer of The Wolak Group. She offered me this statement:

The employees involved in the incident have been terminated, and we will be contacting the individual in the video to apologize for the negative experience.

A negative experience is getting a cold coffee when you want a hot one. This was simply abusive. Which, some might feel, makes it a touch odd that the company's first reaction was to only suspend the employees.

Still, Wolak seems now aware of incident's severity. She said:

We also intend to work with local advocates to make sure that our employees are better educated as to how to engage with homeless individuals and where to direct them in the community for appropriate assistance.

Some might wonder why, especially after the Cincinnati incident, Dunkin' Donuts hadn't already educated its staff on how to treat the homeless with decency and compassion.

It's not as if Dufresne was causing any trouble.

Decency and compassion aren't really de rigueur right now, I suppose.

For his part, Breazeale set up a GoFundMe for Dufresne, with the goal of at least getting him $150. Donations currently amount to almost $2,500.

There is, it seems, still some kindness in the world.

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